INFLUENCE OF ACCESSIBILITY, SATISFACTION OF TRAIN SERVICES AND TIME MANAGEMENT ON COMMUTING STRESS AMONG TRAIN COMMUTERS BETWEEN LAGOS AND IBADAN

Abstract

The recently completed train services between Lagos and Ibadan is already bedevilled with operational problems. Commuters are complaining of satisfaction and time management rendered by the Nigeria Railway Corporation. Therefore, this study set out to investigate the influence of accessibility, satisfaction of train services and time management on commuting stress among train commuters between Lagos and Ibadan. The theory of Reasoned Action and Planned Behaviour were reviewed for this study. A survey research design was employed on Two hundred and seventy-two (272) participants who commuted between Lagos and Ibadan using convenient sampling method. To obtain responses, three valid scales were utilized. The result of the study revealed that train commuters’ accessibility to train stations and satisfaction of train services significantly predicted commuting stress of train commuters between Lagos and Ibadan, (p<.001).Also, the result revealed that there was a significant negative relationship such that the train schedule gave participants ample time to conduct their business of the day (r -.254).Additionally, the outcome of this study revealed that train commuters who utilize the train for work and business experienced a high commuting stress (p .59, & .34) respectively compared to commuters who utilize the train for leisure (p <.001)Lastly, there were no significant differences in the commuting stress among all age groups (p >.001)In conclusion, timely train schedule and quality train services are important for time management and satisfaction of train commuters. It is therefore recommended that management of Nigeria Railway Corporation should maintain timely schedule of train movement and should also ensure accessibility to train stations.