PARSAD, Sahil Dwarika; CHUMMUN, Bibi Z. IMPLEMENTING OPERATIONAL EXCELLENCE IN VUCA ENVIRONMENTS: A STUDY OF THE INSURANCE INDUSTRY IN SOUTH AFRICA. African and Global Issues Quarterly, [S. l.], v. 7, n. 2, p. 159–176, 2026. DOI: 10.69778/2710-0073/2026/7.2/a10. Disponível em: https://journals.glotanjournals.com/index.php/AGIQ/article/view/571.. Acesso em: 26 oct. 2026.